Crisis Communications

In a crisis, if your organisation’s hard earnt reputation is under threat you will require clear thinking and trusted advice to help you communicate your side of the story. We have extensive experience in managing crisis communications around reputational threats, including:

·         contentious planning applications

·         criminal investigations

·         data breaches

·         disgruntled former employees

·         HSE investigations

·         negative or inaccurate media coverage

·         social media complaints

·         online trolling from unhappy customers

·         workplace accidents or fatalities

To discuss your reputational threat, crisis or challenge, please contact Annette Richman for a confidential conversation to discuss how KOR can help you.

  • Annette Richman

    MANAGING DIRECTOR

    Annette is our most senior consultant with a wealth of experience in advising clients on reputational matters. She has worked as a public relations advisor to high profile clients for the past 15 years and prior to this she was a journalist and news editor for regional and national print and broadcast media, including Sky and ITN. This experience provides Annette with an ability to see both sides of the story and to quickly evaluate the best strategy.

  • Andrew Howard

    SENIOR CONSULTANT

    Andrew works with clients who may face media scrutiny. He is a master of research and investigation, helping us to provide robust solutions for our clients. Andrew specialises in helping clients negotiate the complexities of communicating with the public sector, especially in planning and development matters where commercial developers can often become frustrated with processes and procedures.

  • Anna Byles

    SENIOR CONSULTANT

    Anna worked as a broadcast journalist with the BBC for many years and understands the serious impact negative coverage on radio and TV can have on clients. Her understanding of broadcast media means she is well equipped to help clients facing damaging publicity that can quickly reach large audiences. She knows how to ensure clients’ stories are treated fairly by broadcasters and can win coverage to repair damage caused.

  • Philip Bowern

    SENIOR CONSULTANT

    Philip was the editor of the Western Morning News, the South West’s leading regional daily newspaper, and maintains close links with both print and online publications through his work with KOR Communications. He knows the triggers and drivers that prompt negative coverage in print and online and how to counter them to minimise damage. His ability to craft positive news stories and win space can help clients to rebuild damaged reputations and counter negative publicity.

  • Lara Newman

    DIGITAL ADVISOR

    Lara’s skills in digital media and her knowledge of the housing and home-building sector mean she can assess when negative comments pose a threat to a client’s reputation, putting sales at risk. Her monitoring of social media trends and the reporting of dissatisfaction in the new homes market enable her to intervene and help restore the confidence of house-buyers for the benefit of a client. Lara has the digital and social media skills to help clients rebuild their reputations.